Effective Date: September 14, 2025

At NaturAlpha, your satisfaction comes first. We proudly stand behind the quality of our products, and if you are not completely happy with your purchase for any reason, we will make it right.

1. 100% Satisfaction Guarantee

• If you are not satisfied with your NaturAlpha product for any reason, you may request a full refund.

• Refund requests must be submitted within 30 days of delivery.

• Opened, used, or even empty containers are eligible for refund — no questions asked.

2. Refund Process

• To request a refund, simply contact us at [Insert Customer Support Email] with your order number.

• In most cases, you do not need to return the product. If a return is required, we will provide clear instructions.

• Refunds will be processed to your original payment method within 7–10 business days of approval.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery at [Insert Customer Support Email].

• We will send a replacement at no cost or issue a full refund.

4. Contact Us

For refund or return questions, please reach us at:

Email: support@naturalpha.store
Phone: +971 52 728 3539
Address: [Insert business address]